Smart buy uk FAQs

About us

What is

Smart buy uk is an online shopping service that brings you the best online retailers from around the world. We provide you the ability to purchase products from stores anywhere in the world and have them delivered directly to your doorsteps. We want to provide a hassle-free and give you the best experience possible at an affordable price.


How do I track my order?

We will provide you shipment track number to track your order.

How long will delivery take?

Delivery takes 15 to 20 business working days.

How will I know my order has been dispatched?

Our Smart buy uk support team will send you mail to inform you when your order is dispatched.

Will the delivery be re-attempted if I cannot collect my order?

We usually inform our customers when the delivery is going to be re-attempt (as the delivery person may not contact you before attempting delivery).

Placing an order

What payment methods do you accept?

Right now we only accept credit card and debit card if international payment is enabled on your debit card.

How do I apply a coupon code?

Click on the product buy now button, and you will see the coupon apply option then add your coupon and click on apply.

What should I do if my order is approved but has not yet been dispatched for a long time?

You can contact smart buy uk customer service via Email at or message on Whatsapp at ADD-Number

Return & Refund Policy

What is your returns policy?

You can read our return and refund policy

How are refunds processed for returned items?

We’ll refund your money in the same way you initially paid for it. by credit or debit card your money will go back onto the same card. Allow 7 to 10 Business working days for the refund to show in your account.

Managing Your Account

How do I register for an online account?

You can register to smart buy uk via an email account

How do I add or change an address in my address book?

Go to my account page, then go to the Account details and there will be two options for View addresses, you can change it according to your need.

How do I join your mailing list?

When you register your account smart buy uk you will automatically join our mailing list.